Tuesday, May 15, 2012

Frustration

Having a frustrating afternoon with work.  Then I came across this.  The USPS is bleeding cash and here is a company I do business with, explaining why they are switching to FedEx.  And the USPS answer is to cancel Saturday delivery as a solution.  Perhaps this 'business' should listen to their customers:

we tried the US Postal service Priority Mail, but we got too many complaints from our customers about many issues.  The main issues were: it took too long to be delivered (in some cases more than a month!) or NEVER delivered, packages arrived damaged (probably because in many countries, the package is passed on to a third party service) and the biggest issue that customers had was there was no real time tracking, so you never knew where your box was.  Then from our standpoint, when the product is lost, it is almost impossible to collect on the insurance that we purchased. This causes significant problems for us since we make limited edition product and most of items are sold out, so we do not have any “extras.” Also, the cost of items are very expensive when they lose the package. 

1 comment:

  1. This is so true. Shipping a lot for the hubby I can not believe the stuff I go through for shipping with the USPS. One nice thing is in some international countries they are guaranteed to be there and if not we get our postage back. But dealing with them is terrible. But ups and fedex are more expensive.

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